Right of Cancellation and Refunds
The UK’s Consumer Contracts Regulations (2013) provide the customer with a right to cancel their order within certain timescales. This cancellation period ends on the expiry of the period of 14 days, beginning with the day following the day on which the consumer receives the goods.
If you wish to cancel your order, please email us at firstname.lastname@example.org with the details of your cancellation, or call +44 (0)7867 532021. You do not need to provide a reason for the cancellation.
If you have already received the products, you must carefully repackage and return them to the return address that will be provided to you when you register your cancellation request with Customer Service. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
Once we have received and checked that returned items are in a re-saleable condition, we will refund the purchase price, excluding any costs incurred by you in returning the goods to us.
The cost to return goods is the responsibility of the customer.