Warranty and Returns

Warranty

Apidura covers defects in material and craftsmanship for the reasonable lifetime and intended usage of its products. Should any flaw appear due to defective materials or craftsmanship, we will gladly repair or replace the product. If we determine the damage to be the result of normal wear and tear, abuse or accident, or exceeding reasonable expectations of the products lifespan, repairs will be made at a reasonable cost.

We proudly stand behind this guarantee as it offers us the chance to see the effects of real user wear on our gear.

Please email us at warranty@apidura.com for a return authorization and instructions on where to send your package.

 

Right of Cancellation and Refunds

The UK’s Consumer Contracts Regulations (2013) provide the customer with a right to cancel their order within certain timescales. This cancellation period ends on the expiry of the period of 14 days, beginning with the day following the day on which the consumer receives the goods.

If you wish to cancel your order, please email us at customerservice@apidura.com with the details of your cancellation, or call +44 (0)74 7227 0556. You do not need to provide a reason for the cancellation.

If you have already received the products, you must carefully repackage and return them to the return address that will be provided to you when you register your cancellation request with Customer Service. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

Once we have received and checked that returned items are in a re-saleable condition, we will refund the purchase price, excluding any costs incurred by you in returning the goods to us.

The cost to return goods is the responsibility of the customer.