Delivery
Coronavirus COVID-19 update
The global coronavirus situation is extremely serious. We are continuously monitoring the impact of COVID-19 and taking responsible actions to support regional and global authorities’ efforts to control the spread of the virus.
At present, we are fulfilling and shipping orders as normal. Our head office staff are working remotely until advice changes and we are working closely with suppliers to ensure their continued safety. Standard delivery times may be impacted by circumstances outside of our control and we recommend you follow guidance regarding washing your hands after handling any packaging or contact with delivery people.
Delivery Information
We ship worldwide, with all shipments sent from our warehouse in the UK. We use FedEx for most international shipments and offer both Royal Mail and FedEx services for domestic and European shipments. Estimated delivery times for common destinations are as follows, although please note that these estimates are not guaranteed*.
| Delivery Zone | Standard (Royal Mail) | Express (FedEx) |
|---|---|---|
| United Kingdom | 2-4 business days | Next working day |
| Australia and New Zealand | 2-4 business days | |
| European Union** | 3-5 business days | 1-2 business days |
| Japan, Hong Kong, Singapore | 1-3 business days | |
| South Africa | 2-4 business days | |
| USA and Canada | 1-3 business days | |
| Russia | 7-10 business days | |
| Rest of the World | 2-4 business days |
*Apidura dispatches orders between Monday and Friday only, please take this into account if placing an order over the weekend. Orders placed at the weekend are shipped the following Monday, unless this coincides with a UK public holiday.
**Depending on your destination, some shipping services may not be available to you.
For delivery requests to international P.O. Boxes, military facilities and shipping via BFPO, please contact [email protected] prior to placing an order.
TAX AND DUTIES
Our prices for orders to the UK¹, EU², Switzerland, Canada, Japan and the USA³, are quoted inclusive of all tax, duties and VAT.
Orders shipped outside of the EU, Switzerland, Canada, Japan and the USA will not include VAT.
The payment of local duties, taxes and brokerage fees are the responsibility of the customer. If you do not know how much (if any) import tax you may need to pay, please check with your local customs authority before completing your purchase. Please note that clearing customs may introduce delays to the delivery of your order.
If your goods are undeliverable or refused for any reason, and are returned back to us, we reserve the right to reclaim from you any associated costs that may be charged to us. If you decide to return your item(s), please note that applicable Taxes & Duties are non-refundable.
It is a legal requirement that we declare the full transaction value of the contents of all packages.
| Region | Tax and Duties |
|---|---|
| United Kingdom¹ | Prices include VAT |
| European Union² | Prices include VAT |
| Switzerland | Prices include Tax and Duties |
| Mainland USA³ | Prices include Tax and Duties |
| Canada | Prices include Tax and Duties |
| Japan | Prices include Tax and Duties |
| Rest of the World | Prices do not include Tax and Duties |
¹UK excluding Jersey and Guernsey
²EU excluding Busingen, Isle of Heligoland, Gran Canaria, Melilla, Ceuta, Tenerife, Aland Islands, Livigno, Campione and Lake Lugano
³Mainland USA excluding Guam, Minor Outlying Islands, Hawaii and Virgin Islands
TOTAL PRICE
If your local currency is different from the currency in which the prices are quoted, your bank may apply the exchange rate applicable at the date of purchase. Some additional fees may be due. If you’re unsure, please check with your bank before placing your order.