Delivery
BREXIT
We are shipping to EU countries as normal, with most orders fulfilled directly from our European warehouse. Apidura will continue to be responsible for the payment of any Value Added Charge (VAT) and duties for these orders. There will be no extra charges for customers in the European Union. The prices listed on our site for EU countries are inclusive of all taxes and duties.
COVID-19
The global coronavirus situation is extremely serious. We are continuously monitoring the impact of COVID-19 and taking responsible actions to support regional and global authorities’ efforts to control the spread of the virus. We are fulfilling and shipping orders as normal, but please remember that standard delivery times may be impacted by circumstances outside of our control.
Delivery Information
We ship worldwide, with shipments sent from our warehouses in the UK and France. We use FedEx for most international shipments and offer both Local and FedEx services where possible. Estimated delivery times for common destinations are as follows, although please note that these estimates are not guaranteed*.
| Delivery Zone | Standard (Local Services) | Express (FedEx) | DHL |
|---|---|---|---|
| United Kingdom | 2-4 business days | Next working day | |
| Australia and New Zealand | 4-5 business days | ||
| European Union** | 2-4 business days (where offered) | 1-2 business days | |
| Japan, Hong Kong, Singapore | 1-3 business days | ||
| South Africa | 4-5 business days | ||
| USA and Canada | 1-3 business days | ||
| Russia | 10-14 business days | ||
| Rest of the World | 3-5 business days |
*Apidura dispatches orders between Monday and Friday only, please take this into account if placing an order over the weekend. Orders placed at the weekend are shipped the following Monday, unless this coincides with a UK public holiday.
**Depending on your destination, some shipping services may not be available to you.
For delivery requests to international P.O. Boxes, military facilities and shipping via BFPO, please contact [email protected] prior to placing an order.
TAX AND DUTIES
Our prices for orders to the UK¹, EU², Switzerland, Norway, Canada, Japan, Australia and the USA³, are quoted inclusive of all tax, duties and VAT.
Brexit has not impacted the service we offer to the EU². Apidura will continue to be responsible for the payment of any Value Added Charge (VAT) and duties for these orders.
Orders shipped outside of the UK, EU, Switzerland, Canada, Japan and the USA will not include VAT.
The payment of local duties, taxes and brokerage fees are the responsibility of the customer. If you do not know how much (if any) import tax you may need to pay, please check with your local customs authority before completing your purchase. Please note that clearing customs may introduce delays to the delivery of your order.
If your goods are undeliverable or refused for any reason, and are returned back to us, we reserve the right to reclaim from you any associated costs that may be charged to us. If you decide to return your item(s), please note that applicable Taxes & Duties are non-refundable.
It is a legal requirement that we declare the full transaction value of the contents of all packages.
Summary:
| Region | Tax and Duties |
|---|---|
| United Kingdom¹ | Prices include VAT |
| European Union² | Prices include VAT and Duties |
| Switzerland | Prices include Tax and Duties |
| Norway | Prices include VAT and Duties |
| Mainland USA³ | Prices include Tax and Duties |
| Canada | Prices include Tax and Duties |
| Australia | Prices include Tax and Duties |
| Japan | Prices include Tax and Duties |
| Rest of the World | Prices do not include Tax and Duties |
¹UK excluding Jersey and Guernsey
²EU excluding Busingen, Isle of Heligoland, Gran Canaria, Melilla, Ceuta, Tenerife, Aland Islands, Livigno, Campione and Lake Lugano
³Mainland USA excluding Guam, Minor Outlying Islands, Hawaii and Virgin Islands
TOTAL PRICE
If your local currency is different from the currency in which the prices are quoted, your bank may apply the exchange rate applicable at the date of purchase. Some additional fees may be due. If you’re unsure, please check with your bank before placing your order.