Delivery
Delivery Information
We ship worldwide, with all shipments sent from our warehouse in the UK. We use FedEx for all international shipments (except for Russia). We use Royal Mail and FedEx for domestic shipments. Estimated delivery times for common destinations are as follows, although please note that these estimates are not guaranteed.
| Delivery Zone | Delivery Time* | Courier |
|---|---|---|
| United Kingdom | 1-3 business days | Royal Mail / FedEx |
| Australia and New Zealand | 2-4 business days | FedEx |
| European Union | 1-3 business days | FedEx |
| Japan, Hong Kong, Singapore | 1-3 business days | FedEx |
| South Africa | 2-4 business days | FedEx |
| USA and Canada | 1-3 business days | FedEx |
| Russia | 3-4 weeks | AlfaParcel |
| Rest of the World | 2-4 business days | FedEx |
*Apidura dispatches orders between Monday and Friday only, please take this into account if placing an order over the weekend. Orders placed at the weekend are shipped the following Monday, unless this coincides with a UK public holiday.
We are currently unable to ship to military facilities and international P.O. Boxes, please contact customerservice@apidura.com with any further shipping queries.
TAX AND DUTIES
Our prices for orders to the UK¹, EU², Switzerland, Canada, Japan and the USA³, are quoted inclusive of all tax, duties and VAT.
Orders shipped outside of the EU, Switzerland, Canada, Japan and the USA will not include VAT.
The payment of local duties, taxes and brokerage fees are the responsibility of the customer. If you do not know how much (if any) import tax you may need to pay, please check with your local customs authority before completing your purchase. Please note that clearing customs may introduce delays to the delivery of your order.
If your goods are undeliverable or refused for any reason, and are returned back to us, we reserve the right to reclaim from you any associated costs that may be charged to us. If you decide to return your item(s), please note that applicable Taxes & Duties are non-refundable.
It is a legal requirement that we declare the full transaction value of the contents of all packages.
| Region | Tax and Duties |
|---|---|
| United Kingdom¹ | Prices include VAT |
| European Union² | Prices include VAT |
| Switzerland | Prices include Tax and Duties |
| Mainland USA³ | Prices include Tax and Duties |
| Canada | Prices include Tax and Duties |
| Japan | Prices include Tax and Duties |
| Rest of the World | Prices do not include Tax and Duties |
¹UK excluding Jersey and Guernsey
²EU excluding Busingen, Isle of Heligoland, Gran Canaria, Melilla, Ceuta, Tenerife, Aland Islands, Livigno, Campione and Lake Lugano
³Mainland USA excluding Guam, Minor Outlying Islands, Hawaii and Virgin Islands
TOTAL PRICE
If your local currency is different from the currency in which the prices are quoted, your bank may apply the exchange rate applicable at the date of purchase. Some additional fees may be due. If you’re unsure, please check with your bank before placing your order.