As part of our aim to minimise the impact we have on the environment, we seek to reduce the need for returns wherever possible. Our Frame Sizing Tool, product specifications as well as printable templates for frame packs can be found on the product pages and aim to make pack selection for your bike as simple as possible.
In light global coronavirus situation, we recognise that customers may be facing increased difficulty in making returns to us. For this reason, we will accept returns beyond our standard 30-day return window during this period of disruption. Please also be aware that whilst we are working hard to minimise the impact of Covid-19, the processing of returns may also face some disruption.
We understand that on occasion you may need to return an item. We offer a full refund for items returned up to 30 days from delivery. If you wish to return an item outside of the 30 day return period, please contact our Customer Service Team. Where possible, we accept returns in exchange for store credit. Proof of purchase must be provided for all refund requests. Items must be returned in an unused and sellable condition.
Warranty & Repair
We believe in making products that last and are proud to support this with our warranty and repair service. If you embrace the self-sufficient nature of bikepacking, repairs to our packs are often possible yourself. For our guide to making your own repairs see our repairs page.
How to make a return
If you wish to make a return, please contact us at the email address or telephone number below. You do not need to provide a reason for the return, but we value your feedback to help us improve our products and service in the future.
Email: [email protected]
Phone: +44 (0)20 8064 0596
You will be required to carefully repackage and return your items to the return address that will be provided to you. We have returns locations in the UK, US, France and Canada.
Once we have received and checked that the returned items are in a sellable condition with the tags intact, we will refund the initial purchase price and shipping costs. The cost of returning the goods to Apidura is the responsibility of the customer. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
We do not offer exchanges. The simplest and fastest option if you wish to exchange a pack is to make a return in line with our returns policy and place a new order for the replacement.
Order amendments and cancellations
It is sometimes possible for us to amend or cancel orders prior to dispatch. If you notice a problem with your order or simply wish to cancel your order, please contact us as soon as possible. If your order has already been processed, you will need to follow the returns process upon receipt of your order. Details of this process are located under the ‘How to make a return’ section of this page.
For purchases made through Apidura stockists, arrangements for returns must be made directly with the stockist in accordance with their own returns policy.