Returns
As part of our aim to minimise the impact we have on the environment, we seek to reduce the need for returns wherever possible. Our Frame Sizing Tool, product specifications, and printable templates for frame packs can be found on the product pages to make pack selection for your bike as simple as possible.
How to make a return
If you do wish to make a return, you can now arrange this online in just a few simple steps with reduced shipping rates using our local couriers
· You’ll need access to a printer to obtain a label for your parcel. Please use the label within 7 days.
· Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
· Include the original delivery note.
· Attach the new label and follow courier instructions
You will be responsible for the cost of returning your item(s) to Apidura and will need to provide a reason for the return, which will help us to improve our products and service in the future.
Once we have received and checked that the returned items are unused and in a sellable condition with the tags intact, we will refund the initial purchase price and standard shipping costs. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
Policy
We understand that on occasion you may need to return an item. We offer a full refund for items returned up to 30 days from delivery. If you wish to return an item outside of the 30 day return period, please contact our Customer Service Team. Where possible, we accept returns in exchange for store credit. Proof of purchase must be provided for all refund requests. Items must be returned unused, with original hang-tags, and in sellable condition. We are unable to refund any costs associated with zero waste packaging.
Warranty & Repair
We believe in making products that last and are proud to support this with our warranty and repair service. If you embrace the self-sufficiency ethos of bikepacking, repairs to our packs are often possible yourself. For our guide to making your own repairs see our repairs page.
Exchanges
We do not offer exchanges. The simplest and fastest option if you wish to exchange a pack is to make a return in line with our returns policy and place a new order for the replacement.
Order amendments and cancellations
It is sometimes possible for us to amend or cancel orders prior to dispatch. If you notice a problem with your order or simply wish to cancel your order, please contact us as soon as possible. If your order has already been processed, you will need to follow the returns process upon receipt of your order. Details of this process are located under the ‘How to make a return’ section of this page.
Apidura stockists
For purchases made through Apidura stockists, arrangements for returns must be made directly with the stockist in accordance with their own returns policy.
For any other questions you can contact us at:
Email: [email protected]
Phone: +44 (0)20 8064 0596