Returns

Right of Cancellation and refunds

The UK’s Consumer Contracts Regulations (2013) provide the customer with a right to cancel their order within certain timescales. This cancellation period ends on the expiry of the period of 14 days, starting with the day following the day on which the consumer receives the goods.

If you wish to cancel your order, please contact us at the email address or telephone number below. You do not need to provide a reason for the cancellation.

Email: customerservice@apidura.com
Phone: +44 (0)7867 532021

If you have already received the products, you must carefully repackage and return them to the return address that will be provided to you when you register your cancellation request with Customer Service. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

Once we have received and checked that the returned items are in a re-saleable condition, we will refund the initial purchase price and shipping costs. The cost of returning the goods to Apidura is the responsibility of the customer. 

The cost to return goods is the responsibility of the customer.