Process

Because Apidura Revive packs are by their nature limited in quantity and unpredictable in supply, they are only available for purchase by email. To see what packs are available, please sign up to our Revive mailing list.

Each pack within the Revive program will be detailed in the Revive Sale email. To purchase a pack, simply email us using one of the reserve pack links in the email and we will put the pack aside for you. It is best to include all of your details here, including name, payment and delivery address along with a phone number. To pay for a reserved pack, you will be sent a personalised card payment link. Once we have received payment, we’ll get your pack(s) out to you as soon as possible.

Pricing

For simplicity, pricing is only stated in GBP (and is inclusive of VAT). As on our website, we will accept payments in GBP, EUR, USD, CAD or JPY depending on your country of residence. The final, converted price will be confirmed by email and reflected in the personalised card payment link.

Delivery

We have tried to keep delivery costs for Revive packs as reasonable as possible. Actual delivery prices will be confirmed at payment after you have reserved a pack but the below is indicative of likely costs:

UK – £2.00 | European Union – €3.90 | US – $9.15 | Canada – $12.10   | Rest of world – £12.00

Please note that because Revive packs are held separately from our regular stock, website and Revive orders can not be combined for shipping purposes.

Warranty and Returns

Revive packs are covered by our standard Apidura warranty. Revive purchases may be returned within 14 days from the receipt of the item. For further information on both warranty and returns, please see our Revive FAQ.

Where do Revive Products come from?

Revive products’ origins vary. If we can repair a pack and return it to its original level of function, then it makes the cut. Some packs are production samples or returns, whilst others are packs that are no longer living a purposeful life in our sample room.

Do Revive products encourage consumption?

We hope not. Our aim is to replace the demand for new, badly designed products (often with inherently shorter life cycles) with packs that are already in existence and more often than not will do a better job.

What about all the shipping?

Although there is an environmental impact from shipping items, we believe choices are not binary. All of us enjoy living our lives, our ethos focuses around finding better ways to do this. In the case of Revive, when we consider the life-cycle impacts of a product, shipping is not the largest contributor. The environmental savings of keeping or getting a product in use (compared to building a new one) far outweighs the impact of shipping it.

How are Revive products repaired?

As part of our design process, we try to consider the full life of a product. Like a vehicle, if used for long enough, the need for the odd repair is inevitable to prolong the life of the pack. When designing packs, we have this in mind. As a result, with the right know-how and a bit of time, most repairs are able to be undertaken in-house using the same methods that made the pack in the first place.

How are Revived products cleaned?

The fabrics we choose to make our packs are generally easy to take care of so Revived products are usually cleaned manually during the inspection process using soap and water.

Is my Revive purchase covered by Apidura warranty?

Yes. Apidura covers defects in material and craftsmanship including repairs undertaken for a pack to be sold under the Revive name. This warranty is for the reasonable lifetime and intended usage of the products. Should any flaw appear due to defective materials or craftsmanship, we will gladly repair the product.

Do you accept returns on Revive products?

As part of our aim to minimise the impact we have on the environment, we seek to reduce the need for returns wherever possible. If you are worried about fit, please get in touch before placing your order. That said,  we understand that on occasion you may need to return an item. We offer a full refund for items returned up to 14 days from delivery.

Can I donate my old Apidura packs to Revive?

Yes. If you have packs that are not being used then we’d rather they found a way to people who will put them to use. Please send an email, including photos and a short description of their condition and any faults to [email protected] Our repair team are pretty good, but sometimes packs truly are beyond their best and it may be time to let them go for good.