Terms and Conditions
All rights regarding the design and information on this website are owned by the ‘Apidura Group’, comprising of ‘Apidura Ltd.’ and ‘Apidura Europe SAS’. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. We reserve the right to change or withdraw any part of our website. These terms are governed by the laws of England and Wales, and any disputes arising will be dealt with by the courts of England and Wales only.
Right of Cancellation and Refunds
The UK’s Consumer Contracts Regulations (2014) and France’s Loi Hamon (2014) provide customers with the right to cancel their order within certain timescales in line with European Consumer Rights Directive. This cancellation period ends on the expiry of a 14-day period, starting with the day after the consumer receives the goods. Apidura Group (“we”, and “us”), choose to extend this period to 30-days at our discretion.
If you would like to cancel your order, please email us at [email protected] with the details of your cancellation, or call us on +44 (0)20 8064 0596. There is no need to provide a reason for a cancellation.
If you have already received the products, please repackage them carefully and send them to a return address that will be provided when you register your cancellation request with Customer Service. Until you’ve returned the products to us, you must keep them in your possession and take reasonable care of them.
Once we’ve received and checked that the returned items are in a re-saleable condition, we’ll refund the purchase price, excluding any delivery costs incurred by us in fulfilling your order and excluding any costs incurred by you in returning the goods to us.
Damaged or Incorrect Goods
We are careful to ensure that the goods you receive are correct and arrive in perfect condition. If you’ve received damaged, faulty or incorrect goods, please contact us within three working days of receiving your order. You can email us at [email protected] or call us on +44 (0)20 8064 0596 – we’ll require the details of your order and information regarding the query.
We will either replace the goods or arrange a refund, as appropriate. We will also pay your return postage costs, and provide instructions for you to return the goods to us. Please note that you’ll need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs. For all returned goods, we recommend using a secure delivery method that requires a signature upon delivery, as you’re responsible for the goods until they’re back in our possession.
We cover defects in material and craftsmanship for the reasonable lifetime and intended use of its products. Should any flaw appear due to defective materials or craftsmanship, we’ll gladly repair or replace the product. If we determine the damage to be the result of normal wear and tear, abuse or accident, or exceeding reasonable expectations of the lifespan of the product, repairs will be made at a reasonable cost.
We proudly stand behind this guarantee, as it offers us the chance to see the effects of real user wear on our gear. For more information about our warranty policy, please visit our Warranty page.
Please email us at [email protected] for a return authorisation, and instructions on where to send your package.
apidura.com is the official online store for the ‘Apidura Group’ comprising of ‘Apidura Ltd.’ and ‘Apidura Europe SAS’. Apidura Ltd.
Apidura Ltd is a UK registered Limited company with the registered address:
Collective Auction Rooms
5-7 Buck Street
London NW1 8NJ
Company Registration No. 08799622
VAT number: GB 179 5424 70
Apidura Europe SAS is French Registered ‘Société par actions simplifiée’ company with the registered address:
APIDURA EUROPE SAS
12C Rue du Pre Faucon
Company Registration no. 909 665 093
VAT number: FR 0790 9665 093
Apidura Ltd. operates under the laws of the United Kingdom and sells to most countries globally. Apidura Europe SAS sells to EU countries and operates in accordance with EU law.