Terms and Conditions

General

All rights regarding the design and information on this website are owned by Apidura Ltd. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. We reserve the right to change or withdraw any part of our website. These terms are governed by the laws of England and Wales, and any disputes arising will be dealt with by the courts of England and Wales only.

Right of Cancellation and Refunds

The UK’s Consumer Contracts Regulations (2013) provide customers with the right to cancel their order within certain timescales. This cancellation period ends on the expiry of a 14-day period, starting with the day after the consumer receives the goods.

If you’d like to cancel your order, please email us at customerservice@apidura.com with the details of your cancellation, or call us on +44 (0)7867 532021. There’s no need to provide a reason for a cancellation.

If you’ve already received the products, please repackage them carefully and send them to a return address that will be provided when you register your cancellation request with Customer Service. Until you’ve returned the products to us, you must keep them in your possession and take reasonable care of them.

Once we’ve received and checked that the returned items are in a re-saleable condition, we’ll refund the purchase price, excluding any delivery costs incurred by us in fulfilling your order and excluding any costs incurred by you in returning the goods to us.

Damaged or Incorrect Goods

We’re careful to ensure that the goods you receive are correct and arrive in perfect condition. If you’ve received damaged, faulty or incorrect goods, please contact us within three working days of receiving your order. You can email us at customerservice@apidura.com or call us on +44 (0)7867 532021 — we’ll require the details of your order and information regarding the query.

Afterwards, we’ll either replace the goods or arrange a refund, as appropriate. We’ll also pay your return postage costs, and provide instructions for you to return the goods to us.

Please note that you’ll need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs. For all returned goods, we recommend using a secure delivery method that requires a signature upon delivery, as you’re responsible for the goods until they’re back in our possession.

Warranty

Apidura covers defects in material and craftsmanship for the reasonable lifetime and intended use of its products. Should any flaw appear due to defective materials or craftsmanship, we’ll gladly repair or replace the product. If we determine the damage to be the result of normal wear and tear, abuse or accident, or exceeding reasonable expectations of the products lifespan, repairs will be made at a reasonable cost.

We proudly stand behind this guarantee, as it offers us the chance to see the effects of real user wear on our gear. For more information about our warranty policy, please visit our Warranty page.

Please email us at customerservice@apidura.com for a return authorisation, and instructions on where to send your package.

Company Details

apidura.com is the official online store for Apidura. Apidura is operating under the laws of the United Kingdom. Apidura Ltd is a company with the registered address:

Apidura Ltd
Collective Auction Rooms
5-7 Buck Street
London NW1 8NJ
United Kingdom
No. 08799622
VAT: GB179 5424 70